SCTC Guide to Working Remotely


Last Updated: 3/18/2020

This guide covers the technology you need to create a successful work environment during an emergency situation. If you need support, please submit an IT Help Desk ticket by visiting https://helpdesk.sctech.edu.

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Be prepared to work remotely

From a technology perspective, working remotely can be quite similar to working in the office. We recommend you prepare in advance in order to make sure these options work for you before you actually need them. It is a good idea to go ahead and test your access to online resources at home before the need arises. If you need support, please submit an IT Help Desk ticket.

Have the right equipment

Consider the equipment you may need, including a computer, display, docking station, mouse, keyboard, and work area. Tablets and cell phones can be useful but not adequate standalone equipment for working remotely.

  • If you use a SCTC laptop: Test it at home before you need to telework. If you have not used it recently, submit a helpdesk ticket to ensure the passwords are in sync and your system is updated.
  • If you plan to use your personal computer: The operating system should be reasonably recent (e.g. Windows 10, macOS Mojave) to ensure software compatibility and security protection.
  • Quality internet connection: At a minimum, your internet plan should run at 15 mbps download speeds to prevent common connectivity issues.
  • Using College equipment at home: If an employee needs to use College equipment at home, they should consult with their supervisor to request those needs and to ensure all College procedures are followed.

Have the right access

In most situations, College employees should be able to access College resources to perform your job duties. However, some applications will require additional access.

  • VPN Access: VPN (Virtual Private Network) access allows you to remotely connect to College resources that are available on campus only. Some of the applications include:
    • Banner INB
    • Network drives
    • Remote desktop access
    • Jabber
    • aXs
  • Note: When you are connected to VPN, your web access is monitored and filtered just as it would be on campus.

  • Applications available via the Internet:
    • Banner Web
    • Degree Works
    • Office 365 (Email, Word, Excel, PowerPoint, etc.)
    • Blackboard
    • College Web Sites

Communicate and collaborate

The main differences between working in the office and teleworking may relate to how you and your colleagues communicate and collaborate. These tools connect you remotely so your work can continue uninterrupted.

  • WebEx: SCTC's primary business tool for remote collaboration, meetings and video conferencing.
  • OneDrive: Cloud storage is provided to all SCTC employees. OneDrive is available via Office 365. Cloud storage allows you to securely access your files from home and it allows you to share files with colleagues.
  • Outlook Email: You can use Office 365 to remotely check your email via the web. It can be accessed at https://portal.sctech.edu.
  • Office 365: Online and desktop versions are available to all employees via Office 365. Visit our Office 365 portal ( https://portal.sctech.edu ) to use online versions of Word, Excel and PowerPoint or click on the Download link to install the desktop version one your computer.
  • Webcam, headset, and microphone: Most laptops will have a webcam and headset built-in. If a headeset needs to be purchased, any headset with a microphone built-in will work. If you need a webcam, make sure it is HD quailty and has a microphone built-in. The IT department recommends the following items that are available on the Staples State Contract or from other vendors:

Teaching and learning

The College uses Blackboard to deliver classes and class content. If you do not currently teach online, Blackboard will allow you to temporarily take your teaching or learning online. Please contact the Distance Education Department if you require any assistance.

Phone and voicemail

All remote workers should use a personal cell, landline, or College issued cell phone for work related calls.

  • Forward your VoIP phone: You can forward your SCTC VoIP extension to your personal land line or cell phone. Press the CFWDALL button and 9 and your 10 digit number. To cancel forwarding, press the CFWDALL button.
  • Check Voicemail Remotely: If you use a VoIP landline, you can access voicemail from an external phone by dialing your 10-digit office number. When you hear your voicemail greeting, press *. When prompted for your ID, enter your four-digit extension followed by #. Then enter your PIN followed by #. Follow the other prompts to play your messages.
  • Check Voicemail via Email: All voicemails are sent to your email inbox as an attachment. You can check your email via Office 365 and listen to your email.